![]() ![]() If you can sign in to your TurboTax account, but need to update your contact info, we have instructions to help you. If those options won't work, select Try something else or Verify my account a different way. Enter your phone number, email, or user ID. Note: The Call option will not be available when TurboTax Support is closed. The quickest way to get into your account is to try our self-serve account recovery process. Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent. See this TurboTax support FAQ for a contact link and hours of operation. If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours. See this TurboTax support FAQ for accessing prior year online tax returns. Click on the Year and Click on Download/print return (PDF) Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. ![]() To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account. TurboTax does not store online any returns completed using the desktop editions. If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, " Try something else" Run the tool against any email addresses you may have used. Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Copy and paste the account recovery website link onto a new web browser window and run the tool. You have to sign onto your online account using the exact same user ID you used to create the online account.Ĭlose all TurboTax windows on your web browser (including this one). Calling the folks who can assist you a**holes. The **bleep** are you assholes doing? I don't want to join a community or intuit, I just want to get to my Turbotax account ![]()
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